Today I was humbled by my age. I don’t think about being “old” – what’s old anyway? But I did learn that when it comes to technology, I’m far older than I realized. This was confirmed after 3 trips to the Apple store in less than 24 hours. I bought a new phone (I think the highest number, whatever that is) a few months ago. It’s new, cutting edge, and I’m happy with it, especially with the quality of the photos, although there’s one thing I wish they hadn’t messed with and that’s the security. Rather than give my phone a quick swipe of my thumb, the newest model is facial recognition and even though my phone recognizes me with a mask, if I add sunglass, my phone has no idea who I am. In Colorado, if you’re outside, you likely have on sunglasses as it’s a very sunny place. We’re all in disguise in masks and sunglasses so my phone not recognizing the disguise makes sense. I didn’t like the change and the thumb print was a lot easier, but I’m open to new ideas – keeps me young, right?
When I bought the phone the Apple sales guy convinced me I needed to get Apple care – something I’ve never purchased before because it seemed like a waste of money to me, like trip insurance, which I’ve also never purchased (until Covid). I was hedging on the add on when he told me that they’d give me a lot of money for my trade in (I’m not sure what “a lot” is), but because my screen was so cracked, they couldn’t give me anything. Nothing. Not even $2.00. After hearing that, I caved. He told me because I was buying the Apple care, I could skip on the screen protector. Bad decision.
Last week, and less than a month after my new phone purchase, I dropped my phone, as one does, and it landed on my driveway in precisely the exact spot to cause a whole lot of damage. My Apple care insurance became worth every cent. I have no problem with a cracked screen and have had screens so cracked that I had to be mindful to not cut my finger when opening apps, so this didn’t seem a whole lot different until I realized that the camera – not the camera that takes photos but the one that knows my face for security, was damaged, or more accurately, ruined. So I went to the Apple store, thankful for my Apple care and figured I’d just wait there while they sorted me out with a new screen. Well, when the new screen involves a camera, it’s more of a “come back in 5 hours situation.” So I left the store and returned home for the wait. It felt nice, and at the same time, uncomfortable, to not have my phone. What if there’s an emergency? What if my girlfriends are planning a hike the next day and I’m don’t get the message of when and where? What if my daughter wants to go to coffee or sends me a cute photo of my grandkids You know, dire stuff. Yet at the same time, it was nice to be untethered.
When I returned to the Apple store, exactly 5 hours later, there was a bit of a scramble and some hushed conversations among a handful of employees when they saw me. I was told to go over to one of the tables and wait and someone would be over to help me. Several minutes later, I was told by one of the employees that it would be a little bit longer and the store closed in 20 minutes so they hoped it would be done, but if not, I could come back the next day I’ve been patient and nice and cheerful and gracious up until this point then I got real.
“Tomorrow? No. That won’t work because I need my phone.”
It’s possible I added “for my job,” which was a total lie, but I needed to get their attention. There was a lot of going to the back room and more employees getting involved in the conversation, then the woman who I had been working with told me there was a problem. While they were fixing my screen, it appears they broke my phone and because of that they were going to give me a new phone. Normally, this would be great news. A new phone! But the phone I brought in was new and the thought of reloading passwords and the whole Apple ID situation, gave me a nothing but dread. I suppose they were trying to make the not so good situation better and help the silver-haired lady who needed her phone for her “job,” so I took the new phone, thanked them for their help, and left, the doors being locked behind me because it was closing time.
When I got home, I realized that my phone not only would not make or receive outgoing calls, but wasn’t receiving texts either. It was no longer a phone but rather, a camera and a social media connecting device. It appeared that in their haste, there was no SIM card – E-SIM or otherwise, so phone calls were impossible (just listen to me with all that tech talk… I was educated this morning…)
Four hours was one thing without being able to text or make a phone call, but close to 24 hours was another. All of sudden I had a lot of calls to make – people to talk to, plans to make, texts to send out etc. It’s when it becomes impossible that it also becomes urgent. Spoiler alert: once my phone was fixed and back in my hands, I could have cared less about making a call.
I got to the Apple store 15 minutes before opening the next morning – 9:45 sharp because I didn’t have an appointment and wanted to be seen first. I explained the situation to the front-door greeter/decides who you need to see guy, and instead of getting the expected, “Oh no! That’s awful… we’ll totally take care of it because obviously it was our fault,” I got an, “OK, I need the account number of your wireless carrier. Like I just happen to have that on me… sheesh. Fortunately, AT&T is only a block away from the Apple store so I walked over, was the only customer and was waited on by a very kind, young, outdoorsy looking guy who took care of the whole SIM card situation and also got me going on a better plan that’s going to save me $25 a month. He told me there was a big savings if I had AARP, then stumbled around his words and said, “Well… you know… if you’re old enough and all…”. I appreciated the effort on his part and the $25 a month saving to boot.
Unfortunately, there was one more glitch that sent me back to the Apple store. The old Apple ID/password rabbit hole. I know my Apple ID and I also know my password and even I’m surprised by that, yet my phone was telling me I didn’t know it. When I walked through the door of the Apple store, several employees now familiar with me, one of the nicer guys helped get me sorted out on the Apple ID issue which really wasn’t an Apple ID issue at all, but rather, was an issue with no credit card being on file (I hadn’t gotten that far on loading my phone with credit cards etc. at that point.). But before he realized that, he asked me if I was SURE I had put the password in correctly and maybe I should try it again, you know… just in case? Followed by “are you sure that’s your password?” Do you think he says that to the 24 year-old woman who has a similar problem? I’m proud to say the problem wasn’t me not knowing my password. That gave me a real sense of pride because I know the answer they usually get when they ask anyone over 50 if they know their Apple ID password.
I remember once many years ago going to a concert at an outdoor venue with several of our friends from the neighborhood. We were all in our early 40’s and although we looked every bit of 21, you had to have an ID to get the wrist band that would allow alcohol purchases. One of the women with us didn’t happen to have her driver’s license with her and her husband told her to just show her Jones Store credit card because only old people shopped at the Jones Store. Not only was he funny, but he was right. The Jones Store was always a favorite among the moms and I don’t mean MY group of moms, I mean OUR moms. That thought came up as I was leaving Apple. We were already placing judgement on our ages in our 40’s – we had no idea what going into an Apple store that is so uber hip that there isn’t even a check out counter, would feel like 20 years later in our 60’s! Humbling comes to mind first.
I thought about my parents’ frequent trips to either T-Mobile or the Apple store and my frustrations with them when trying to help them with passwords or the ever tricky Apple ID, which is a whole other story. I feel the frustrations with them that my own kids, and the nice guy at Apple, felt with me. The learning curve on technology is getting steeper and steeper and I don’t feel like I’m in the right footwear most of the time to make the climb. Maybe if they sold Apple computers at the Jones Store (which I don’t think is in business anymore…), I’d feel more at home or more confident.
I know that when that nice guy that helped me goes home to his wife or his husband or his roommate or his little brother and one of them asks how his day was – (just typing that makes it sound unlikely but for the sake of the story, bear with me), he might talk about yet another “grandma lady” who couldn’t figure out her phone… you know, the usual stuff. My go to when I’m feeling inadequate, insecure, behind the curve or in an Apple store needing help, is to want to respond to the tech’s questions that I don’t understand, with something I do understand – like yarn overs and cables in knitting, or what plants are the best for a xeriscape garden or which nearby trails offer the best views, but it doesn’t work like that. It was like when I had to answer an essay question in one of my classes in college that I didn’t know the answer to, but instead, would write paragraphs about what I did know. I didn’t answer the question asked, but would show the professor that I had studied – just the wrong stuff. I never got credit for those efforts, although I always did get comments.
I feel like my generation is the sandwich generation when it comes to technology. My kids, rather than teach me what to do, will just ask me to hand over my phone, my iPad, my computer then will go in and out of screens, type in some stuff and voila it’s fixed. I do the same with my parents, albeit on a much simpler level. My parents, on the other hand, although they use the technology they have and text and email and even wander over to Facebook on occasion, would be just as happy to get the phone call or the printed photos in an envelope in the mail rather than on their computer. I want the technology, but don’t want to have to go in very deep on keeping up with the changes. I guess that makes me sound old – like a sales rack shopper at the Jones Store. So be it. Until my phone breaks again, or there’s a glitch on my computer or anything with buttons and lights, I don’t know what I don’t know, although I can sure type paragraphs about stuff I do know, if the need ever arises.